MOBINS

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COMPANY VALUE & MISSION HISTORY & LICENSE CORPORATE CULTURE

COMPANY

The value which is more than Mobile

Mobins is the nation's largest mobile insurance / service third party administrator (TPA).
We have mobile claim data, information, and operational know-How.
Beyond the support of mobile insurance service, we seek a reasonable way to meet both our partners and our customers through efficient solution development.

2010	03 The establishment of a corporation 03 KT Mobile Insurance Show Phone Care Operation 08 DaesungGlobalNetwork Contact Center Agreement 10 MetanetMCC Contact Center Agreement 09 Operating Show Phone Care
2011	09 Operating Olleh Phone Ansim Plan
2012	01 Introduction of KT AS Center payment guarantee 02 CJ Hellomobile Mobile phone insurance operator selection
2015	10 LOTTE HIMART Operation of Extended Product Warranty Insurance 12 Mobile Insurance First ISMS Certified
2016	09 Operating KT Phone Safety Care 10 Operating KT iPhone Change Up
2018	02 Operating KT Change Up Jump (Jump Up)
2019	05 Operating KT M Mobile Safety Care Service
2020	01 Operating eyagi MVNO Safety Care Service

CORE COMPETENCY OPERATIONAL SUPPORT KEY PARTNERS

CORE COMPETENCY

The value which is more than Mobile

Mobile / insurance service Contact center

Mobins has a differentiated contact center that combines CRM with rich experience.
The lowest VOC incidence among mobile insurance and service TPA is achieved through structured work processes.
Mobile Insurance / Service Marketing

We are committed to providing better service by offering new product suggestions, development and marketing support for our mobile lifecycle.

Developing mobile insurance / service solutions

We develop and operate optimal solutions for quick and accurate processing of claims and develop and manage online and mobile apps to provide more convenient services to our customers.
Mobile data analysis and consulting

It provides and manages risk management solutions with mobile data analysis.
We offer reasonable new products through data analysis and provide optimal service for our customers.

OPERATIONAL SUPPORT

The value which is more than Mobile

KT Phone Safety Care

This customer care program compensates for certain parts of device change cost and damage repair cost in the event of a mobile phone loss or damage.
Hello Mobile Safety Plan

After buying Hello Mobile This is an additional service that compensates the replacement or repair costs of lost, stolen, or damaged mobile phones.
KT Change Up Jump (Jump Up)

If you purchased a smartphone or a Kidswatch, you will be able to use existing terminals (such as KT) that have been used during the 18 months (Kid's Type) or 24 months (Smart / iPhone) Dongbu Electronics Service Co., Ltd. guarantees the purchase price of used handset according to the monthly compensation rate when the handset is returned to the new handset handled by KT.

KEY PARTNERS

The value which is more than Mobile

Mobins is committed to strengthening our mutual growth relationship based on mutual respectand enhancing the trust and value of the market through win-win cooperation.

CONTACT CENTER ONLINE/MOBILE CENTER PERSONAL DATA PROTECTION

CONTACT CENTER

The value which is more than Mobile

We would like to express our deepest gratitude to the mobile services, and we will resolve any inconveniences or concerns you may have.

We will do our best to help our customers in the future.

1. KT Phone Ansim care Contact Center
2. CONTACT CENTER
3. 1577-9420
4. Call time : Mon~Fri 09:00~18:00 / Sat 09:00~14:00
5. FAX : 1899-3033
1. CJ Mobile Ansim Plan Contact Center
2. CONTACT CENTER
3. 1899-1570
4. Call time : Mon~Fri 09:00~18:00 / Sat 09:00~14:00
5. FAX : 1899-1571
1. KT Changeup Jump(Jump up) Contact Center
2. CONTACT CENTER
3. 1577-4994
4. Call time : Mon~Fri 09:00~18:00 / Sat 09:00~14:00

ONLINE/MOBILE CENTER

The value which is more than Mobile

For easier and faster compensation services, we are developing an online and mobile compensation center operating system that can manage subscriber information, insurance status statistics, and accident status.

You can also receive documents related to compensation.

1. Online Contact Center
2. Easily go online! Web Site Services
3. KT Phone Safety Care Online Compensation Center
4. https://www.ktphoneins.com/
1. Mobile Contact Center
2. Convenient and secure mobile app services anytime, anywhere
3. KT Phone Safety Plan Mobile Compensation Center
4. Android | Appstore

PERSONAL DATA PROTECTION

The value which is more than Mobile

Privacy protection

Mobins always does their best to protect your privacy.
Industry's first ISMS certified

As the number one mobile insureservice industry leader, it has acquired the industry's first Information Security Management System (ISMS) certification to secure and systematically manage personal information and is recognized as an information protection leader.
Enhanced Information Protection Management System

Based on the enhanced information protection management system, we are striving to protect our customers ' valuable information to gain trust.